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Privacy policy

Last updated: August 2026 · DRAFT: have this reviewed by your legal adviser before publishing

Pursue Ability (ABN 16 639 972 419) respects your privacy. This policy explains, in plain English, what personal information we collect, why we collect it, and how we protect it. We handle personal information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles and the NDIS Code of Conduct.

What we collect

  • Contact details: your name, phone number and email when you enquire or make a referral.
  • Support information: once you become a participant, information needed to deliver your supports safely, such as your goals, needs and NDIS plan details.
  • Health information: only where it is needed to provide your supports, and only with your consent.
  • Website information: standard analytics such as pages visited. We do not sell this or use it to identify you.

What we don’t ask for online

Our website forms deliberately collect the minimum. We do not ask you to upload NDIS plan documents, medical reports or other sensitive records through the website. If we need these later, we arrange a secure way to share them with you directly.

How we use your information

  • To respond to your enquiry or referral.
  • To plan and deliver your supports.
  • To meet our legal and NDIS reporting obligations.

We do not sell your information, and we do not share it with anyone outside these purposes without your consent, unless the law requires it.

How we store and protect it

Your information is stored in secure, access-controlled systems. Only staff who need it to support you can see it. We keep records only as long as the law requires, then dispose of them securely.

Your rights

  • You can ask to see the information we hold about you.
  • You can ask us to correct anything that is wrong.
  • You can withdraw consent at any time.
  • You can complain about how we’ve handled your information. See our complaints and feedback page.

If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

Questions

Contact our team on 02 7227 6310 (Monday to Friday, 9am to 4pm) or enquiries@pursueability.com.au.

Join Us

Join us at the Weston Workers Club for the Combat Cancer Fundraiser on May 18th from 11:00 AM to 2:30 PM. This family-friendly event hosted by Pursue Ability includes a petting zoo, jumping castle, raffles, live music, and more. With over $6000 in prizes, including a $500 cash prize, you can have fun while supporting a vital cause.

Let's unite for a day of hope and community support!

EJ Malicdem
(Communications & Marketing Officer)
Linkedin

Elisia pursues equality and innovation. Her five years of experience in digital marketing and strategic communication implementation allows her to create compelling and meaningful brand storytelling.

Elisia believes that digital presence is a powerful tool that can educate people about invisible disabilities. By informing, we encourage the community to support and embrace inclusivity.

Elisia loves to create narrative videos on her own time. She often experiments on silent and colour graded clips. She also loves to read books. Her favourite author is C.S Lewis.

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Confidential · Privacy Act 1988 · NDIS Privacy Rule

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